Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Shipping and billing address
• Payment-related information (processed securely by third-party payment providers)
• Uploaded photos used to create custom puzzles

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and interaction data
• Referring URLs

This data is collected through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Service
• Create and fulfill custom puzzle orders
• Process payments and deliveries
• Communicate with you about your order
• Send marketing emails if you have opted in
• Improve our website, products, and user experience
• Monitor usage and detect fraud or abuse

3. Marketing Communications

If you opt in to our mailing list, we may send you promotional emails, product updates, or special offers. You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

We only send marketing communications where we have a lawful basis to do so, such as your explicit consent.

4. Uploaded Photos & AI Processing

When you upload photos to PieceCraft:

• Photos are used solely to generate your custom puzzle
• Photos may be temporarily processed using AI-based image transformation tools if you choose an AI style
• Photos are stored securely and access is restricted
• We do not sell or use your photos for advertising or training purposes

Uploaded photos may be deleted after order fulfillment unless retention is required for customer support or legal purposes.

5. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third-party service providers who help us operate our business, including:

• Payment processors
• Manufacturing and fulfillment partners
• Email marketing platforms
• Analytics providers
• Cloud storage and hosting providers

These third parties are only permitted to use your information to perform services on our behalf and are required to protect it.

6. Cookies & Analytics

We use cookies and similar tracking technologies to:

• Understand how users interact with our site
• Measure marketing effectiveness
• Improve performance and usability

You can control or disable cookies through your browser settings. Note that some features of the site may not function properly without cookies.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders
• Provide customer support
• Comply with legal obligations
• Resolve disputes

Marketing contact data is retained until you unsubscribe or request deletion.

8. Your Data Protection Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain processing
• Withdraw consent for marketing communications
• Request data portability

To exercise your rights, please contact us using the details below.

9. Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Children’s Privacy

PieceCraft does not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal data, please contact us and we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: hello@piececraft.co