Frequently Asked Questions

PieceCraft lets you turn your favorite photos into custom jigsaw puzzles. Upload an image, optionally apply an AI art style, choose your puzzle size and difficulty, and we’ll create a one-of-a-kind puzzle just for you.

PieceCraft is perfect for:

• Personal gifts
• Family keepsakes
• Special occasions like birthdays, holidays, or anniversaries

For the best results:

• Use high-resolution images
• Ensure faces are clear and well-lit
• Avoid heavy blur or extreme cropping
• Landscape photos generally work better than very tall or narrow images.

We use AI to transform your photo into an artistic style (for example, a painting-like look). This transformation is interpretive, meaning results may vary and won’t exactly match any specific artist or artwork.

Yes. You’ll see a digital preview before checkout. Please note that:

• Colors may vary slightly in print
• AI output may differ subtly from the preview
• Preview images are for reference only

Minor variations can occur due to:

• Printing processes
• Material texture
• AI interpretation
• Color differences between screens and print
• These variations are normal and do not indicate a defect.

You can choose from different puzzle sizes and piece counts during customization. Each option clearly shows the difficulty level before you order.

Our puzzles are made from durable, high-quality materials designed for repeated use and long-lasting enjoyment.

Because all puzzles are custom-made to order, orders cannot be changed or canceled once submitted.

Please double-check your image, style, and options before completing your purchase.

No. Since each puzzle is custom-made, all sales are final.

We cannot accept returns or exchanges due to personal preference, dissatisfaction with AI output, or image selection mistakes.

We ship to many countries worldwide. Available destinations and shipping costs are shown at checkout.

Production typically takes a few business days, followed by shipping. Delivery times vary depending on your location and shipping method.

Estimated delivery times are provided for guidance but are not guaranteed.

Yes. Once your order ships, you’ll receive tracking details by email where available.

If your puzzle arrives damaged or defective, we’ll make it right.

To submit a claim:

• Contact us within 30 days of delivery
• Include clear photos of:
• The damaged product
• The packaging it arrived in
• Approved claims may result in a replacement or refund.

Your photos are used only to:

• Generate previews
• Apply AI transformations (if selected)
• Produce your puzzle
• Provide customer support
• We do not sell your photos or use them for advertising without your permission.

Photos are stored only as long as necessary to fulfill your order and provide support. For more details, please see our Privacy Policy.

You can reach us at: 📧 support@piececraft.co

We aim to respond as quickly as possible.

• Choose bright, high-contrast images for the best puzzle experience
• Double-check cropping and faces before ordering
• Larger piece counts make great long-term challenges